Privacy Policy

This Privacy Policy explains how 1StopLaundry collects, uses, discloses, and protects personal information when you visit our website, book or receive laundry services, contact us, subscribe to marketing, or apply to work or partner with us.

Our services are available in Canada and the United States. The privacy rights available to you may depend on where you live.

Depending on how you interact with us, we may collect:

• Contact and account information: name, email address, phone number, login details, and communication preferences
• Service information: pickup and delivery addresses, location details, appointment times, order history, laundry preferences, special instructions, and support messages
• Payment information: billing details, transaction records, and payment status; payment card details are handled by our payment processor
• Business and application information: company or facility details, business address, job application information, and other information submitted through commercial, partner, or career forms
• Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, interactions, approximate location, and advertising or campaign identifiers
• Location information: an address you enter and, only when you grant browser permission, your device location to help find nearby addresses and check service availability

We collect information directly from you, automatically through our websites and services, and from service providers or partners involved in fulfilling your request.

We may use personal information to:

• Create and manage appointments, accounts, pickups, deliveries, payments, and customer support
• Confirm service availability and provide order, driver, and delivery updates
• Respond to contact, commercial, partner, career, and other inquiries
• Send transactional messages and, where permitted, promotional email or SMS communications
• Operate, secure, troubleshoot, personalize, and improve our websites and services
• Measure marketing performance, understand website usage, and prevent fraud or misuse
• Comply with legal obligations, enforce our agreements, and protect our customers, partners, personnel, and business

We and our service providers use cookies, pixels, tags, local storage, session storage, and similar technologies to keep our services working, remember campaign information, understand website activity, and measure or personalize advertising.

These technologies may be provided by Google, Microsoft Advertising, Meta, PostHog, and Klaviyo. They may collect device identifiers, IP address, browsing activity, referral information, campaign identifiers, and interactions with our website or advertisements according to their own privacy policies.

You can limit cookies through your browser settings and use the privacy or advertising controls offered by these providers. Blocking some technologies may affect site features. Campaign parameters may be stored in your browser and passed to our booking website so we can understand how a booking originated.

We may disclose personal information to:

• Laundry facilities, delivery providers, drivers, and other partners that fulfill your order
• Payment processors, email and SMS providers, cloud hosting providers, mapping services, customer support tools, analytics providers, and advertising platforms
• Professional advisers, insurers, auditors, and financing or transaction counterparties where reasonably necessary
• Government authorities or other parties when required by law or needed to protect rights, safety, property, or the integrity of our services
• A successor or prospective successor in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business

We do not sell personal information for money. Some analytics and advertising disclosures may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws. You may contact us to request an applicable opt-out.

You may unsubscribe from promotional emails using the link in the message. You may opt out of promotional SMS messages by following the instructions in the message. We may still send non-promotional communications about appointments, payments, service updates, safety, or changes to our terms and policies.

You can also contact us to update your communication preferences. Advertising and analytics providers may offer separate opt-out tools for interest-based advertising.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal, tax, accounting, or reporting obligations.

Retention periods vary based on the type of information, the relationship you have with us, and applicable law. We may de-identify information and retain it in a form that can no longer reasonably identify you.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials and notifying us if you believe your account or personal information has been compromised.

1StopLaundry and our service providers may process and store information in Canada, the United States, and other countries where we or they operate. Information processed in another jurisdiction may be subject to that jurisdiction's laws and lawful access by its authorities.

Where required, we use appropriate measures intended to protect personal information transferred across borders.

Depending on your location, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; withdraw consent; object to or restrict certain processing; or opt out of certain advertising-related disclosures.

To submit a request, email support@1stoplaundry.com. Please describe your request and the email address or phone number associated with your interactions with us. We may need to verify your identity before responding. Authorized agents may submit requests where permitted by law, subject to verification.

You may also have the right to appeal our response or complain to your local privacy or data protection authority. We will not discriminate against you for exercising an applicable privacy right.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it as appropriate.

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The “Last updated” date shows when this Policy was most recently revised. Material changes may also be communicated through our website or another appropriate channel.

For questions, privacy requests, or concerns about this Policy, email support@1stoplaundry.com or use our contact form.