Wash, dry & fold
Everyday clothing is professionally cleaned, neatly folded and returned ready to wear.
A guest amenity with no setup cost
Hotel Guest Laundry, Handled.
Wash, dry and fold for your guests and residents, with free pickup and delivery right from your building. You promote it, we do the laundry. $0 setup, no contracts.
- ✓ Free pickup & delivery
- ✓ No contracts
- ✓ Multi-city coverage
Guest Direct
Guests save 20%
They book and pay directly. Your team does not handle a transaction.
What we do
We pick up, wash, dry, fold and deliver. Your guests just bag it.
Give travellers and residents a practical amenity without adding laundry equipment, staff hours or operational overhead.
Door-to-door convenience
We pick up and deliver at your property, so guests never need to find a laundromat.
Simple online booking
Guests can book from their phone, or your team can arrange valet service on their behalf.
Tracked from start to finish
Pickup and delivery updates keep guests and front-desk teams informed at every step.
A better guest amenity
Free pickup. Free delivery. You only pay for the pounds.
There is no equipment to buy, no room to renovate and no laundry program for your staff to operate. We fit the service around your property.
$0
Setup fee
0
Contracts
20%
Guest Direct savings
Complimentary in-room card
Fresh clothes, delivered back to your stay.
Scan to book wash, dry & fold with free pickup and delivery.
Save 20% through this property
Flexible for your operation
Two ways to offer 1Stop to your guests
Start hands-off with Guest Direct, or add a full-service front-desk experience with Guest Valet.
Most popular
Guest Direct
Guests book and pay us directly.
- 1 Display your custom booking code and QR card.
- 2 Guests book and pay 1StopLaundry directly.
- 3 We pick up at the property and return everything folded.
Best for:
Properties that want a useful amenity with virtually no staff administration.
White-glove option
Guest Valet
Your front desk manages the guest experience.
- 1 Your front desk collects the guest's bag and order details.
- 2 Your team books one pickup for one or multiple guests.
- 3 We return labelled orders for easy guest delivery.
Best for:
Hotels and residences that want a branded valet amenity and consolidated billing.
Side-by-side
Which program fits your property?
| Program detail | Guest Direct | Guest Valet |
|---|---|---|
| Who books? | The guest | Your front desk |
| Who pays 1StopLaundry? | The guest | The property |
| Guest offer | 20% off published wash & fold | Set by your property |
| Staff involvement | Display the booking materials | Collect bags and coordinate orders |
| Billing | Direct online payment | Commercial invoicing |
| Setup & contract | $0 · none | $0 · none |
Clear status updates
Every order, tracked from pickup to delivery
Guests receive order updates, while Guest Valet teams have the information they need to coordinate handoffs without guessing.
- 01
Booked
The guest or front desk confirms the order.
- 02
Picked up
A driver collects the labelled laundry bag.
- 03
In cleaning
The order is washed, dried and folded separately.
- 04
Out for delivery
Updates are sent before the clean order arrives.
- 05
Delivered
The folded order is returned to the property.
Transparent rates
Guest laundry pricing
Guest Direct orders receive 20% off the published wash-and-fold rate for the selected service area. Pickup and delivery are included.
- ✓ No pickup or delivery charge
- ✓ No property setup fee
- ✓ Guest Valet volume pricing available by quote
Published rate
$2.49/lb
Guest Direct rate
$1.99/lb
Example: 20 lb order $39.80
Guest Valet pricing is customized for volume, schedule and property workflow.
Service areas
Locations
Hotel Guest Laundry is available across 1StopLaundry service areas in Canada and the United States.
Greater Toronto Area, ONLondon, ONHamilton, ONKitchener, ONWaterloo, ONMississauga, ONWindsor, ONBrantford, ONVancouver, BCRichmond, BCBurnaby, BCSurrey, BCEdmonton, ABCalgary, ABWinnipeg, MBOttawa, ONBrooklyn, NYCTampa Bay Area, FLMontreal, QC
FAQ
Questions hotels ask us
How much does it cost to set up guest laundry?
There is no setup fee and no contract. Guest Direct properties receive a custom offer and promotional materials at no cost. Guest Valet pricing is quoted for your property and expected volume.
Who pays for the laundry?
With Guest Direct, guests book and pay 1StopLaundry directly. With Guest Valet, your property manages the guest charge and receives consolidated commercial billing from us.
How does the 20% guest discount work?
We create a property-specific promotion for Guest Direct orders. Guests enter the offer during online booking and receive 20% off the published wash-and-fold rate in their service area.
Where do you pick up and deliver?
Pickup details are tailored to the property. We can meet a guest at the entrance, collect from a concierge desk, or follow another agreed handoff process.
How quickly is laundry returned?
Most wash-and-fold orders are returned on the next available delivery route. Exact timing depends on the service area and pickup schedule shown during booking.
Can you keep multiple guest orders separate?
Yes. Guest orders are labelled and tracked individually so they remain separate through cleaning, packing and delivery.
What types of properties can participate?
Hotels, extended-stay properties, student residences, retirement residences, serviced apartments and other managed accommodations can offer the program.
Can we try the service without a long-term commitment?
Yes. There are no contracts, and your property can start with Guest Direct or a small Guest Valet pilot before expanding.
Start with a conversation
Set up your property
Tell us about your property and preferred guest experience. We will recommend the right program and confirm service availability.
What happens next
- 1. We review your property and service area.
- 2. You choose Guest Direct, Guest Valet or a pilot.
- 3. We provide the materials and pickup workflow.