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tERMS AND CONDITIONS

1StopLaundry Terms and Conditions

1StopLaundry is a secure service, and we make sure both you and your property are well protected.

1. Agreement Overview

By placing an order with 1StopLaundry through our website or over the phone with an agent, you agree to be bound by these Terms and Conditions. If you do not accept these Terms, please do not submit an order.
We may update these Terms from time to time. The version in effect at the time of your order will apply. Customers will be notified of changes via email or other communication channels.

2. Service Scope

1StopLaundry provides wash, dry, and fold services only. We do not offer dry cleaning or ironing.
All items are washed in cold water and dried on a standard heat setting. Whites and colours are separated to reduce the risk of colour transfer.

A 15 lb minimum charge applies to all laundry orders. If your laundry weighs less than 15 lbs, you will still be billed at the 15 lb rate

3. Cancellations and Changes

You may cancel or modify your order any time before the scheduled pickup by contacting us at customer-support@1stoplaundry.com.

Rescheduling within two hours of the pickup window or outside regular business hours may incur additional fees and is subject to availability.
Missed pickups or deliveries will incur a $10 redelivery fee per attempt.

4. Pickup and Delivery

We strive to collect and deliver laundry within the chosen time slots. However, exact timing cannot be guaranteed.
If a customer is unavailable at the scheduled delivery time, a $10 redelivery fee will apply for each additional attempt.

If payment is not received before the scheduled delivery, 1StopLaundry reserves the right to withhold your laundry until full payment is made. If payment is still outstanding 15 days after the invoice date, a storage fee of $25 CAD per day will apply.
If no effort is made by the customer to resolve payment within 30 days, we reserve the right to dispose of, donate, or otherwise manage the items at our discretion, with no further liability.

5. Payment Terms

Full payment must be made upon receiving your invoice. Laundry will not be returned until payment is completed.
1StopLaundry reserves the right to automatically charge the card on file for any unpaid invoice amounts.

If payment is not received within 15 days of invoicing, we may:

  • Withhold delivery of your laundry

  • Charge a $25 CAD daily storage fee

If no effort is made within 30 days to settle the balance or retrieve your items, 1StopLaundry reserves the right to dispose of, donate, or otherwise manage the items at our discretion, without liability.

6. Liability and Damage Protection

Although loss or damage is rare, 1StopLaundry offers limited protection. We will credit customers up to $35 CAD per item, with a maximum of $200 CAD per order, based on the used value (up to 70% of the original retail price).

To qualify:

  • Claims must be submitted within 48 hours of receiving your laundry

  • Requests must be sent to customer-support@1stoplaundry.com.

  • Include a description of the issue and photos if possible

We are not responsible for:

  • Shrinkage due to fabric construction, age, or normal laundering

  • Holes, tears, or wear from regular use and machine washing

  • Colour bleeding, even though we separate lights and darks

  • Items left in pockets, which may be lost or damage garments

Compensation is not guaranteed and is assessed at the sole discretion of 1StopLaundry.

7. Quality Guarantee

We carefully inspect all garments before returning them. If you’re not satisfied, contact us within 24 hours of delivery, and we may offer a complimentary re-cleaning of the affected items.

To request a re-clean:

  • Email customer-support@1stoplaundry.com.

  • Provide a description and include photos if applicable

  • Our team will coordinate a suitable time for pickup

Requests made after 24 hours will be reviewed on a case-by-case basis and are not guaranteed.

8. Legal Jurisdiction

These Terms are governed by the laws of Canada, and any disputes will be handled under Canadian jurisdiction.
If any provision is deemed unlawful or unenforceable, the remaining sections will remain valid and enforceable.

9. Use of Personal Information

We collect your personal information to:

  • Fulfill your laundry service

  • Process payments

  • Provide service updates and promotions (you may opt out at any time)

We do not share your personal data with third parties, except where required to fulfill your order.