Customer Support
At 1StopLaundry, we know your laundry isn’t just laundry — it’s your clothes, your linens, your life. Our Customer Care Team is always here to help, making sure your laundry is handled with care and attention.
frequently asked questions
Here are some commonly asked questions by customers. To see more, Visit out FAQ page.
Everyday clothing and linens (such as shirts, pants, underwear, socks, towels, and bedsheets) are priced by the pound. This covers washing, drying, and neatly folding your items together.
Some bulky or special-care items require their own dedicated wash or dry cycle due to size, material, or hygiene reasons. These items are priced per item, not by weight.
Examples of per-item pricing include:
Comforters & duvets
Pillows
Large blankets
Mattress covers
Final pricing is calculated after your laundry is processed, based on actual weight and item type.
👉 View full pricing here
When you book an appointment, a $20 pre-authorization hold will be placed on your card. This is not a charge – it’s simply to confirm that your payment method is valid and to secure your booking.
- If you cancel your appointment:The $20 hold will be released, and the funds will be refunded to your account within 3–5 business days (processing times may vary by bank).
- If your appointment proceeds: The $20 pre-authorization will be replaced by the full invoice amount once your service is completed and payment is processed.
This process helps us ensure smooth, secure bookings for all customers.
Bag all your laundry in a disposable bag or a reusable bag (which we’ll return along with your cleaned clothes). Tie it shut to keep everything secure, and leave it outside your door before your pickup window begins — we’ll handle the rest!
Nope! Just toss everything together — when your laundry arrives at our facility, we’ll sort it for you so your whites stay bright and your darks stay vibrant. You don’t have to worry about a thing!
Yes. We can pick up and deliver directly to your apartment door. When booking, simply include your buzz number, unit number, and floor in the instructions to make it easy for the driver to access your building.
If your building has special entry rules or concierge procedures, adding those details helps ensure a smooth pickup and delivery.
Get in Touch with a team member
We offer phone support from 8am EST – 6:00pm EST 7 days a week!
Call us at 519-702-9419
Or Email us below any time! Expect a response within 30 minutes or less.
(Emails received after 6pm EST will be responded to the next day)
contact us
Are you a commercial customer?
If you are inquiring about a commercial service, please reach out to us through our specific channel for Commercial Inquiries.